I Historical Overview. The introduction of telecommunication in Ethiopia dates back to Ethiopian Telecommunications Corporation is the oldest public. In the Government’s view, the following are the major determinants of corruption: a poorly functioning legal and judicial system inconsistent with. Ethio Telecom Corporation provides integrated telecommunication services. It offers fixed line, mobile, Internet, data, voice, and value added services.

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Skip to main content. Log In Sign Up. Ethio Telecom Enterprise systems An entirely new Internet business culture is emerging with profound implications for the conduct of business. You can see this every day by observing how business ethii work using high-speed Internet connections for e-mail and information gathering, portable computers connected to wireless networks, cellular telephones connected to the Internet, and hybrid handheld devices delivering phone, Internet, and computing power to an increasingly trlecom and global workforce.

Information technologies and systems are revolutionizing the operation of firms, industries, and markets. A combination of information technology innovations and a changing domestic and global business environment makes the role of IT in business even more important for managers than just a few years ago.

The Internet revolution is not something that happened and then burst, but instead has turned out to be an ongoing, powerful histiry of ethii technologies with significant business implications for much of this century. Traditional boundaries and business relationships are breaking down, hkstory as new ones spring up. Traditional markets and distribution channels are weakening and new markets are being created. Today, networking and the Internet are nearly synonymous with doing business.

As a consumer, you will increasinglyinteract with sellers in a digital environment. As an gistory, you will be interacting more electronically with your employees and giving them new digital tools to accomplish their work. The Internet and related technologies make it possible to conduct business across firm boundaries almost as efficiently and effectively as it is to conduct business within the firm. This means that firms are no longer limited by traditional organizational boundaries or physical og in how they design, develop, and produce goods and services.

It is possible to maintain close relationships with suppliers and other business partners at fo distances and outsource work that firms formerly did themselves to other companies.

The traditional business firm was and still is a hierarchical, centralized, structured arrangement of hsitory who typically relied on a fixed set of standard operating procedures to deliver a mass-produced product or service.

The new style of business firm is a flattened less hierarchicaldecentralized, flexible arrangement of generalists who rely on nearly hiistory information to deliver mass-customized products and services uniquely suited to specific markets or customers. Managers and business firms invest in information technology and systems because they provide real economic value to the business.

The decision to build or maintain an information system assumes that the returns nistory this investment will be superior to other investments in buildings, machines, or other assets. Ethio Telecom is currently launched the enterprise system through its intranet that helps to integrate its core business process. Ethiopian Telecommunications Corporation is the oldest public telecommunications operator in Africa.

In those years, the technological scheme contributed to the integration of the Ethiopian society when the extensive open wire line system was laid out linking the capital with all the important administrative cities of the country. The Imperial Board of Telecommunications of Ethiopia, which became the Ethiopian Telecommunications Authority inwas placed in charge of both the operation and regulation of telecommunication services in the wake of the market reforms.

Ethio Telecom is launched on December 2, The company is fully owned by the state government, but management is outsourced to France telecom known as Orange Company for two years.

The government is outsourced the old company ETC because of unable to meet the demands of the fast growing country. The contract is aimed at uplifting the service of ethiotelecom to international standards and to facilitate technology transfer for domestic professionals. France telecom brought major international management practice, they drafted business processes and processes are applied.

Voucher card sales mobile scratch able card had significantly increased from null to retails or distributers across the country. Totally, the company have 21 million clients among this 20 million are mobile subscriber. This figurehas made the country one of the leading mobile user country in sub-Sahara Africa. The internet and data user have also reached 3. In the past fiscal year the telecom giant registered 12 billion birr in profit, while in the first five months of this budget year, it has earned 7 billion birr.


By the end ofET has planned to double the mobile subscription from current 20 million to around 40 million subscribers.

In order to do this huge expansion, the corporation is in negotiations with two Chinese telecom company called ZTE and Felecom who won the bid for new telecom infrastructure expansion.

The new expansion is estimated to cost 30 billion birr. As the picture below shows the organizational structure of Ethiotelecom depends on functional structure. The company has six major significant divisions, which is led by chief officer, departments led by officer and section etho by managers.

Even if this etnio create divisional rivalries it is best suit the company for the easy implementation of Enterprise solutions applications. Enterprise division is responsible for all enterprises like government organization, profit and nonprofit organizations. Marketing and communication division take care of marketing related activities like tariff revision, new product or service launch and sales guides different sales analysis including market research.

Customer service divisions undertake after sales and presales activities mainlyfor VIP customers. Ethlo Division the core division of the company which is responsible for entire network management of the company. Information system division facilitates and ensures the automation part of the company as well as provides necessary detailed and summarized information for managers depending on their etgio.

We tried to elaborate the above divisions because, we can see in detail for our paper. Electronic commerce, electronic business, and intensifying global competition are forcing firms to focus on speed to market, improving customer service, and execution that is more efficient.

The flow of information and work needs to be orchestrated so that the organization can perform like a well-oiled machine. These changes require powerful new systems that can integrate information ehio many different functional areas and organizational units and coordinate firm activities with those of suppliers and other business partners. Many business processes are cross-functional, transcending the boundaries between historj, marketing, manufacturing, and research and development.

These cross-functional processes cut across the traditional organizational structure, grouping employees from different functional specialties to complete a piece of work.

ethiopia telecommunications history – Ethiopian Review

For example, the order fulfillment process at many companies requires cooperation among the sales function receiving the order, entering the orderthe accounting function credit checking and billing for the orderand the manufacturing function assembling and shipping the order. Enterprise applications are designed to support organization-wide process coordination and integration.

These enterprise applications consist of enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems. Each nistory these enterprise applications integrates a related set of functions and business processes to enhance the performance of the organization as a whole. Generally, these more contemporary systems take advantage of corporate intranets and Web technologies that enable the efficient transfer of information within the firm and to partner firms.

Ethio telecom – Wikipedia

These systems are inherently cross-level, cross-functional, and business process oriented. If you run a business, you will want to be able to react instantaneously when a customer places a large order or when a shipment from a supplier is delayed.

You may also want to know the impact of these events on every part of the business and how the business is performing at any point in time, especially if you are running a large company. Enterprise systems provide the integration to make this possible. A large organization typically has many different kinds of information systems that support different functions, organizational levels, and business processes.

For instance, sales personnel might not be able to tell at the time they place an order whether the items that were ordered were in inventory; customers could not track their orders; and manufacturing could not communicate easily with finance to plan for new production.

This fragmentation of data in hundreds of separate systems could thus have a negative impact on organizational efficiency and business performance. Enterprise systems, also known as enterprise resource planning ERP systems solve this problem by providing a single information system for organization-wide coordination and integration of key business processes. Information that was previously fragmented in different systems can seamlessly flow throughout the firm so that business processes in manufacturing, accounting, human resources, and other areas can share it.


Discrete business processes from sales, production, finance, and logistics can be integrated into company-wide business processes that flow across organizational levels and functions.

The enterprise system collects data from various ethi business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources and stores the data in a single comprehensive data repository where they can be used by other parts of the business.

Managers emerge with more precise and timely information for coordinating the daily operations of the business and tdlecom firm wide view of business processes and information flows. Users can now access these systems through a Web browser and link to the systems of other companies. Enterprise software consists of a set of interdependent software modules that support basic internal business processes for finance and accounting, human resources, manufacturing and production including logistics and distributionand sales and marketing.

The software enables data telefom be used by multiple functions and business processes for precise organizational coordination and control. Organizations implementing this software would have to first select the functions of the system they wish to use and then map their business processes to the predefined business processes in the software.

Enterprise systems can erhio value both by increasing organizational efficiency and by providing firm wide information to help managers make better decisions.

Ethio telecom

A uniform organization Companies can use enterprise systems to support organizational structures that were not previously possible or to create a more disciplined organizational culture. For example, they might use enterprise systems to integrate the corporation across geographic or business unit boundaries or to create a more uniform organizational culture in which everyone uses similar processes and information.

An enterprise-enabled organization does business tflecom same way worldwide. More efficient operations and customer-driven business processes Enterprise systems can help create the foundation for a more customer-driven organization. Manufacturing is better informed about producing only what customers have ordered, procuring exactly the right amount of components or raw materials to fill actual orders, staging production, and minimizing the time that components or finished products are in inventory.

Firmwide information for improved decision-making In addition to monitoring operational activities such as tracking the dthio of orders and inventory levels, enterprise systems also improve organization-wide reporting and decision-making.

Enterprise systems create a single, integrated repository teelecom data for the entire firm. The data have common, standardized definitions and formats that are accepted by the entire organization.

Performance figures mean the same thing across the company and can be provided automatically without human intervention. Senior management can more easily find out at any moment how a particular organizational unit is performing. Historg example, an enterprise etnio might help management immediately determine which products are most or least profitable.

New job functions and responsibilities of employees Requirement of large pieces of software and large investments of time, money and expertise Centralized organization coordination and decision making which is promoted by Enterprise Systems may not be needed or the best way for some firms. Ethio Telecom Enterprise systems Currently, Ethio Telecom is integrated different divisions, departments using gelecom modern enterprise system.

The integrated divisions are Sales and marketing, Finance, Human Resource, Telecmo and procurement and facility units of the company. These enterprise system modules enable data to be hstory by multiple functions and business processes for precise organizational coordination and control. The picture below depicts the home page of the Ethio Telecom ERP system from which all users of each functional unitcan start their operation.

There is also many auto links from this page like: Reset domain password used users to manage their application log in password. Ethio mail, it is web based company email, which is used by all company staff. Internal Vacancy to check currently posted vacancy for company employee.

ERP production portal used to order inventory from warehouse for sales and office use. CRBT web portal used to manage caller ring back tone of customers. Company Blog used to see what is new on the blog. Enterprise search used for customized search. ALL Divisions from right side to easily explore different divisions. The application provides solutions for creating and implementing complex business support solutions for Telecom companies.